Need a hand?
Answers to the common questions, and how to reach a human.
Last updated 29 September 2026
Contact us
Email support@keysz.com and we'll get back to you within one business day (AEST).
Include the email address on your account and, if it's about a specific report or purchase, the property address.
I can't sign in
Use Forgot password on the sign-in screen to receive a reset link. If the email doesn't arrive within a few minutes, check your spam folder, then contact us.
My listing link isn't accepted
keysz currently accepts links to current sale listings on realestate.com.au. Sold, rental and off-market pages won't work. Copy the link from your browser or the REA app's Share button and paste it into the search field.
A report looks wrong
Reports are AI-assisted guidance built from public data and the documents you upload, and they can contain errors. If something looks off, tell us which section and what you expected — we review every flagged report and it helps us improve accuracy.
Purchases and refunds
Receipts are emailed after every purchase and are listed in the app under Purchases. For refund requests see section 6 of our Terms of Service and email us with the receipt number.