Buyer data stays on the buyer's side.

keysz (“keysz”, “we”, “us”) provides buyer-side property research, price guidance and buyer advocate services through the keysz mobile app, the website at www.keysz.com and the partner portal at portal.keysz.com (together, the “Services”).

We are bound by the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles. This policy explains what we collect, why, who we share it with and how you can control it.

Account details. Name, email address, mobile number and password (stored hashed) when you create an account or sign in.

Buyer profile. Buying location, budget range, timeline, bedroom and property-type preferences and any notes you add to your buyer brief.

Property research. Addresses and listing links you research, reports we generate for you, documents you upload (for example a contract of sale, Section 32 or building report) and the AI summaries produced from them.

Advocate engagements. Requests you make for human help, messages exchanged with a buyer advocate and the outcome of the engagement.

Payments. When you buy a report, add-on or advocate service we receive a payment confirmation and the last four digits of your card from our payment provider. We never see or store your full card number.

Device and usage. App version, device type, operating system, crash reports, approximate location derived from addresses you enter (not GPS unless you grant it) and how you use the Services.

Website enquiries. Details you submit through the register-interest form.

• To provide the Services: generate property reports, market data, document summaries and connect you with a buyer advocate.
• To process payments and send receipts.
• To keep your account secure and prevent fraud or misuse.
• To contact you about your reports, engagements, purchases and material changes to the Services.
• To improve the Services, including understanding which features are used and where reports can be more accurate.
• To meet our legal obligations.

keysz acts only for buyers. We do not sell your personal information, and we never share your buyer profile, budget, research history or intent with selling agents, vendors or the selling side of any transaction.

We share information only where necessary to run the Services, with providers that are bound by confidentiality and data-protection obligations:

• AI processing — OpenAI, to generate property analysis and document summaries. The address, listing details and the content of documents you upload are sent to OpenAI for processing. We use API services that do not train on your data.
• Property and market data — PropRadar and state planning data services (for example VicPlan), to retrieve valuations, listing status, planning zones and overlays for the address you research.
• Maps and geocoding — Google Maps Platform, to resolve addresses and display maps and imagery.
• Payments — Stripe, which processes card payments under its own privacy policy.
• App delivery and diagnostics — Google Firebase and the Apple App Store / Google Play, for app distribution, crash reporting and updates.
• Buyer advocates — when you request human help, the licensed advocate assigned to you receives the details needed to act for you.
• Hosting and email — our infrastructure and email providers.

Some of these providers store or process data outside Australia (principally in the United States). We take reasonable steps to ensure they handle your information consistently with the Australian Privacy Principles.

We may also disclose information where required by law, court order or to protect our rights or the safety of others.

If keysz refers you to a building inspector, lender, conveyancer, insurer or other professional, any referral relationship or fee will be disclosed to you in writing before you engage them.

Reports, price guidance and document summaries are generated with the help of AI and are guidance only. They may contain errors or omissions and are not legal, financial or building advice. Always verify independently before making a purchase decision.

Your information is stored on secured servers with access limited to the keysz team on a need-to-know basis. Data in transit is encrypted using TLS. Third-party API keys are held server-side and are never embedded in the app.

We keep your account and research history while your account is active so you can return to your reports. Uploaded documents and their summaries are kept with the related property report. Payment records are retained for seven years to meet Australian tax and record-keeping obligations. Website enquiries are kept for up to 24 months.

• Access and correction. You can view and update your profile in the app under Settings. You may ask us for a copy of any other personal information we hold.
• Deletion. You can request deletion of your account and data at any time from the app (Settings → Privacy & data → Request data deletion) or by emailing us. We will delete your account, reports, uploaded documents and personal details within 30 days, except for records we are legally required to keep.
• Marketing. You can opt out of non-essential email at any time using the unsubscribe link or by contacting us.
• Device permissions. You can revoke camera, file or location access in your device settings; some features will then be unavailable.

The website uses only strictly necessary cookies and privacy-respecting analytics that do not identify you. The app does not use advertising identifiers or third-party ad networks.

The Services are intended for adults. We do not knowingly collect personal information from anyone under 18. If you believe a minor has provided us with information, contact us and we will remove it.

We may update this policy from time to time. Material changes will be notified in the app or by email. The date at the top of this page shows when it was last revised.

For privacy questions, access or deletion requests, email support@keysz.com or use the contact form. We aim to respond within 30 days.

If you are not satisfied with our response you can complain to the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.