Delete your keysz account.
Two ways to do it, and exactly what happens to your data when you do.
Last updated 29 September 2026
From the app
Open keysz and go to:
Settings → Privacy & data → Request data deletion
Confirm the request and we'll take it from there. You don't need to keep the app installed afterwards.
By email
Email support@keysz.com from the address on your account with the subject Data deletion request. If you can't send from that address, include your account email in the message and we may ask you to verify ownership before proceeding.
What gets deleted
- Your account and login credentials
- Your buyer profile and brief
- All property reports, research history and saved properties
- Documents you uploaded and their AI summaries
- Advocate engagement messages and notes
- Device tokens, preferences and analytics identifiers
What we keep, and for how long
Records we are legally required to retain are kept for the minimum period the law requires, then deleted:
- Payment and invoice records — 7 years (Australian tax law). These contain your name, the item purchased and the amount, not your research data.
- Records of a completed advocate engagement — 7 years, held by the licensed advocate under their professional obligations.
Timing
Deletion is completed within 30 days of your request. We'll email you once it's done. Backups are purged on their normal rotation within a further 30 days.
Questions
See our Privacy Policy or email support@keysz.com.